Supporter Care Officer – ADRA Australia and New Zealand

  • Full-time
  • Wahroonga, Sydney

ADRA Australia and New Zealand is seeking a Supporter Care Officer to join our Marketing team.

The successful applicant for this role is responsible for nurturing and strengthening relationships between ADRA and its Australian supporters and helping to grow supporter engagement, retention and revenue.

The selected candidate will be the first point of contact for ADRA Australia and will be responsible for living out our values of Connected, Courageous and Compassion in all interactions with supporters. They will be a people person and thrive in communicating with others, while being able to work efficiently, accurately, professionally and in a timely manner to provide a best-in-class supporter experience. Ultimately, they will be contributing to the attainment of specific goals and results of the Marketing team and the organisation.

This position provides support to the Senior Fundraising Manager, Relationships Manager and the Director of Marketing by keeping accurate and detailed records on the customer resource management system and providing supporter insights and feedback. The position will also assist with implementation of the Marketing strategic plan through assisting with supporter journey actions and completing tasks that aid supporter retention and revenue growth.

Further details, including the candidate information pack, are available here.

ADRA Australia is a child safe and EEO employer.

About ADRA Australia and New Zealand

The Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the Seventh-day Adventist Church. As part of the global ADRA network which reaches into more than 124 countries, we are motivated by our faith, to enable people and communities in Australia, New Zealand, the South Pacific, Asia and Africa to improve their health and livelihoods and assist people to prepare for and recover from disasters around the world.

As part of the global ADRA Network, both ADRA Australia and ADRA New Zealand share the same purpose and as from 1 January 2021, an alliance between the two entities was formed with the transition to be rolled out over a two-year period. The Alliance is intended to make both organisations stronger, and as a result, have a greater reach and impact in the communities. Leveraging resources and minimising duplication of work in fulfilling this purpose is expected to increase efficiencies and organisational capacity.

ADRA Australia holds full accreditation with the Australian Government Department of Foreign Affairs and Trade and is a member of the Australian Council for International Development (ACFID) and the Australian Council for Social Services (ACOSS). ADRA New Zealand is fully accredited with the New Zealand Foreign Affairs and Trade and Council for International Development.

ADRA Australia is a child safe organisation and screens applicants for suitability to work with children, successful applicants will be required to obtain a police check. Police checks must be conducted for each country in which the individual has lived for 12 months or longer over the last five years, and for the individual’s country of citizenship (including dual citizenship holders). Individuals need to provide their consent to a criminal record check and should be informed of the purpose for which the resulting police clearance certificate should be used. ADRA Australia recognises that in limited instances it may prove impossible to obtain a reliable criminal record check. A statutory declaration outlining efforts made to obtain a foreign police check, and disclosing any charges and spent convictions related to child exploitation, may be accepted in lieu.

ADRA Australia is an Equal Employment Opportunity (EEO) employer. A copy of relevant policies are available on request. The appointing body reserves the right to fill positions at its discretion. Successful applicants will already have the legal right to live and work in Australia.